- Shipping & Returns
Shipping & Returns
Some items do not qualify for free shipping depending on the weight
Orders made Monday through Thursday (and most of Friday) will be shipped out next day.
Orders made on Saturday or Sunday will be shipped out Monday (Unless the date falls upon a Federal Holiday)
Regarding Pre-sale/Pre-order Atomizers Of Any Kind: No cancelations or refunds will be made after purchase unless product arrives DOA for any atomizers(includes all tanks, rba, rda, cartomizers or any other type of atomizer unit)
Regarding Presale/Pre-order of Batteries: No cancelations or refunds will be made after purchase unless product is defective or you are within the 30 day gaurantee as stated below under battery waranty section.
If you have other items in your order included with a presale item they will not be shipped until presale item is in stock, requests to ship can be made only if customer pays for extra shipping to ship those other items.
Presale release date is expected date only and if supplier is late with shipment the order will go out when shipment received.
By purchasing a presale item you agree to above terms and will not be able to cancel order or be eligible for a refund.
You may return most new, unopened items within 24 hours of delivery for store credit or exact replacement of product only if you received a defective, DOA or incorrect product. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or DOA item).
If your product is defective, you may be able to return it for an exchange. Items that show signs of wear or use may not be returned. Atomizers of any type, Cartomizers, and discounted items may not be returned unless Dead On Arrival (DOA) and customer must notify us of DOA hardware within 24 hrs of receiving shipment to qualify for exchange. E-Liquid cannot be returned or exchanged.
- Shipping charges are not refunded unless product is being returned due to our error.
- Returns are handled on a case-by-case basis and authorized at our discretion.
- Non-defective returns are subject to a 20% restocking fee.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Viper Vape, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. All shipping issues must be reported within 24 hours of the last tracking update.
How To Start Return Process:
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
We will notify you via e-mail once we've received the above return request.
After we receive your return request we will let you know what we need you to do.
If applicable we will contact you and provide you a shipping address to return the item.
DOA Only Warranty for Any Type of Atomizer
All atomizers, cartomizers, and items on sale, clearance, or otherwise purchased at a reduced price such as with a coupon code come with a DOA (Dead On Arrival) Warrantly ONLY. This means that the product will only be replaced if it is found to be defective when it arrives to the customer. All DOA Warrantied items must be inspected and tested by the customer upon receipt and the customer must notify us within 24 hours of the time stamped delivery if a product is found to be defective. Replacements, Refunds, or Store Credits will not be given if we are not notified immediately. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
No Warranty on E-Liquid
All E-Liquid orders are custom filled during the order fulfillment process. Therefore, once your E-Liquid order has been filled, the purchase is complete and cannot be returned or refunded even if it has not been shipped from our facility or received the customer. Also, due to the consumable nature of these products and the inability to reuse or resell once they have left our facility, returns or refunds are not allowed for any type of eliquid ordered.
30 Day Replacement Warranty for Batteries, Chargers, and Mod Devices Only
If product failure or defect occurs within 30 days of product being delivered to the shipping address on the order, the customer should fill out a return request on our website as noted under second paragraph "How To Start Returns Process". If return request or other notification is not received within 30 days, customer will not qualify for product replacement regardless of when product failed or was found to be defective. In order to qualify for product replacement customer may also be required to return the defective product at their own expense before the replacement is shipped out. Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense or a store credit for the full purchase price of the product will be applied to the customer's account if preferred by customer or if product is no longer in stock or otherwise available. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
Viper Vape Inc is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.
Due to the cost of shipping for international packages we are unable to offer the same warranty for our customers who have their packages shipped outside of the US. All products included in International orders have a DOA warranty only and will be handled on a case by case basis. Product will not be replaced but the customer may be able to receive a store credit for any products determined to be DOA. In countries where the laws for vaping may vary please note that Viper Vape is not liable for any confiscation during customs inspection. Viper Vape is not held responisble for confiscated packages and customers will assume financial the risk when checking out. This means that all international customers assume full financial liability.
Free Shipping Offers
Free shipping offers only apply to the continental United States
All other warranties and exchanges will be handled on a case by case basis and are subject to our determination. To the fullest extent permissible pursuant to applicable law, Viper Vape Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Viper Vape Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.Viper Vape Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.